Frequently Asked Questions
- What does giclee mean?
- What type of payment methods do you accept?
- Do you except orders from outside of the United States?
- What kind of shipping options do you offer?
- What colorspace are you printing in?
- What types of files do you except?
- Do you offer refunds?
- Do you apply any type of varnish to the canvas?
- What is the longevity of the canvas photograph?
- What types of printers do you use to print the canvas?
- What if I want a custom size print?
- How come you are the lowest price of custom canvas printing I have found?
- What is the best possible way to contact you?
- Can I scan a photo that a professional photographer took and have you print that on canvas?
- Do you crop an image to fit the proportion I ordered?
- Do you print from traditional photographic prints?
- Will a picture from my cell phone make a good 20”x24” canvas print?
What does giclee mean?
Giclee pronounced zhee-CLAY is a French word that means “the spraying of paint.” A term used today to refer to a unique printing technology.
What type of payment methods do you accept?
We accept Visa and Mastercard.
Do you except orders from outside of the United States?
No, not at this time.
What kind of shipping options do you offer?
We offer three options. Standard ground shipping for $19.95. The next option is our Rush Service for $44.95. With Rush Service we send the package two day UPS. Keep in mind the printing and spraying usually takes two to three days. We do not ship outside the United States and Hawaii and Alaska cost 44.95.
Ground (8 - 10 days) . . . $19.95
Rush (4 – 6 days) . . . $44.95
Hawaii and Alaska. . . $44.95
What colorspace are you printing in?
We print in sRGB colorspace. Please do not send us files in CMYK colorspace.
What types of files do you except?
We accept .jpg and .tif files.
Do you offer refunds?
We offer a 30 day return policy. If your giclee canvas art is damaged we will replace it. If you are not satisfied with the product simply return canvas within 30 days of purchase for a full refund.
Do you apply any type of varnish to the canvas?
Yes we apply a clear protective varnish to all orders. This helps reduce the harmful effects of uv rays that can cause the canvas to fade. If you do not want the free protective varnish please just mention that in the special instruction or email us at info@digitalphotosoncanvas.com Usually the only people that request not to have the protective varnish are artists that want to paint over the printed image.
What is the longevity of the canvas photograph?
The canvas photograph with the protective varnish spray is rated to last up to 200 years. That is longer than a traditional color photograph.
What types of printers do you use to print the canvas?
We print all of our canvas prints with Epson printers and only use ultrachrome pigmented inks for the longest lasting images.
What if I want a custom size print?
We will make any custom size print that you would like. In the order process order the size that your image would fit into then check the box that says "Do Not Crop". Your image will be printed full frame but will in most cases be significantly smaller than the size you ordered. Please refer to a article on proportions written in March on our Blog.
How come you are the lowest price of custom canvas printing I have found?
Volume, plain and simple. We are able to keep our prices low by the shear volume of printing on canvas that we do. We also have a website that sells stretched canvas and we are also a wholesale printer of art reproductions on canvas. We DO NOT lower our quality standards to sell our canvas at a low price. We offer the best quality possible at a great price.
What is the best possible way to contact you?
The best and fastest way is by email -support@digitalphotosoncanvas.com
You can also call us at (920) 233-8080.
Can I scan a photo that a professional photographer took and have you print that on canvas?
If the professional photographer did not give you the right to his images it is illegal for you to scan them and illegal for me to print them. Many photographers do not offer their photos printed on canvas and usually are very willing to sign over the rights of a image to be printed on canvas. If the photographer will not sign over the rights of the image do not send us the image we can only print images that you have the rights to.
Do you crop an image to fit the proportion I ordered?
Yes, we crop the image unless specified not to. This is a very important thing to think about when ordering. Most consumer cameras take a proportion closer to a 4x6 and order an 8x10 print. A 4x6 print is proportional to a 8x12 though and would then be cropped to a 8x10 proportion causing you to lose 2 inches on the length. If you do not want it cropped tell us in the special instructions.
Do you print from traditional photographic prints?
Yes we can. First we scan the image then we would print it. I recommend having your local independent photo lab or Kinko’s may also be able to scan your print for you. Have them scan the image at 300 dpi at the final output size of your canvas print. For example if you want a 16”x20” canvas have them scan your smaller image at 16”x20” at 300dpi.
Will a picture from my cell phone make a good 20”x24” canvas print?
No, Camera phones and images from the web are generally too small to make good enlargements. Take photos with the largest file setting on your camera. A 6 megapixel camera will generally take a photograph that would make a nice 20”x24”.
