What does giclee mean?

Giclee pronounced zhee-CLAY is a French word that means “the spraying of paint.” A term used today to refer to a unique printing technology.



What type of payment methods do you accept?

We accept Visa and MasterCard.



Do you except orders from outside of the United States?

No, not at this time.



What kind of shipping options do you offer?

We offer three options:

Fed Ex Ground (4-5 days)

Fed Ex 3 Day

Fed Ex 2 Day

Please note on order comments if you have a specific date that you need your canvas. We will make every effort to get your canvas to you by the time you need it.

Also note that on large orders and oversized canvases, additional Shipping charges may apply. Our customer service department will contact you in the event any additional charges are necessary.



What colorspace are you printing in?

We print in sRGB colorspace.  Please do not send us files in CMYK colorspace. 



What types of files do you except?

We accept .jpg and .tif files.



Do you offer refunds?

We offer a 60 day return policy. Please see our 100 % Guarantee page.



Do you apply any type of varnish to the canvas?

Yes, we apply a clear protective varnish to all orders. This helps reduce the harmful effects of UV rays that can cause the canvas to fade. If you do not want the free protective varnish please mention that in the special instruction or email us at support@digitalphotosoncanvas.com.



What is the longevity of the canvas photograph?

The canvas photograph with the protective varnish spray is rated to last up to 100 years with the proper care. Please see our Canvas Care Page.



What types of printers do you use to print the canvas?

We print all of our canvas prints with Epson printers and only use ultrachrome pigmented inks for the longest lasting images.



What if I want a custom size print?

We can make any custom size canvas from 11x14 to 36x48. Larger lengths are available with a custom quote. Please use our custom size indicator on the ordering page.



What is the best way to contact you?

You can contact us via email,

phone or text


Phone 920- 233-8080

Text 920-428-4315



Can I scan a photo that a professional photographer took and have you print that on canvas?

If the professional photographer did not give you the right to the images it is illegal for you to scan them and illegal for us to print them. However, many photographers today sell their digital flies to their clients and authorize their release for personal use.



Do you crop an image to fit the proportion I ordered?

Yes, we artistically crop the image to fit the proportion of the print ordered, unless specified not to. In this that case a custom size may be necessary. We will contact you to discuss size options if we feel the canvas or print size does not work with the file you submitted. This is a very important thing to think about when ordering.  Most digital cameras and cell phones make an image close to the proportion of a 4x6 aspect ratio. Many common photo sizes do not exactly match the proportion of the original digital file. Some cropping is usually necessary.



Do you print from traditional photographic prints?

Yes we can.  First, we would scan the image, then print it.  We recommend having your local independent photo lab scan your print for you.  Have them scan the image at 300 dpi at the final output size of your canvas print.  For example, if you want a 16”x20” canvas have them scan your smaller image at 16”x20” at 300dpi. If you wish to have us scan your photo, please send the photo to our mailing address on our Contact Us page. Please include all of your contact information and specific details of what you want to order.



Will a picture from my cell phone or Facebook a make a high quality canvas print?

Most new cell phones are capable of taking high resolution digital images. However, many times files are downsized during email and file transfers. Make sure you are submitting an original digital image when placing your order. Images from Facebook do not typically make high quality canvas prints.



What is the difference between the Painterly Effect and Gel Brush Stroke finish.

The Painterly Effect is a digital painting effect done to the photo before the canvas is printed. The Gel Brush Stroke finish is a clear acrylic gel that is applied with a paint brush to the surface of the canvas after it is printed. Although either service can be ordered individually, the two used in combination with each other give the most realistic representation of an actual painted piece of art.



What happens if there is something wrong with my order or my image is not of sufficient quality?

We review every order prior to printing. If we see an image that is not sufficient quality or if there is a cropping issue, a member of our customer service team will contact you prior to proceeding with your order.



Are custom sizes available with Standout Boards?

Standout boards must be ordered in standard sizes. Custom sizes are not available.



Can I order multiple items at the same time?

Only 1 item can be ordered at a time.  If you need to order multiple products please call us before placing your order 920-233-8080.